Vcity333 takes your privacy and personal data security very seriously. This page clearly explains how we collect, use, store, and protect your information as a member of our platform.
These are the core principles that guide how vcity333 handles the personal data of every Malaysian player
All your personal data and transaction information is transmitted and stored using 256-bit SSL encryption — the same technology used by Maybank2u and CIMB Clicks to protect their customers' bank accounts.
Vcity333 has never sold, rented, or commercialised your personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not our product.
We only collect data that is strictly necessary for platform operations and legal compliance. No excess data is collected, and all data that is no longer required is securely deleted on a scheduled basis.
You have the right to access, rectify, port or request deletion of your personal data at any time. Our request process is straightforward and will be completed within 30 business days.
Vcity333 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing practices are designed in accordance with the principles established under Malaysian law.
In the event of any data breach involving your personal information, vcity333 is committed to notifying you and the relevant authorities within 72 hours of the breach being detected.
Welcome to vcity333's Privacy Policy. This policy explains how vcity333 ("we", "our platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, or any of our services.
As an online betting platform serving Malaysian players, we understand how important trust is. Every time you register an account, make a deposit via Touch 'n Go or DuitNow, follow live football or enjoy a live casino table, certain data is processed. We want you to know exactly what happens to that information and what rights you hold.
By using the vcity333 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy is to be read together with Terms and Conditions vcity333. Together, both documents form the complete framework governing your relationship with our platform.
Vcity333 collects information necessary to provide secure betting services, comply with legal requirements and deliver a personalised experience. The categories of data collected are as follows:
| Data Categories | Specific Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Age verification & identity |
| Contact | Email, mobile number, address | Account & security communications |
| Finance | EWallet account number, transaction records in MYR | Processing deposits & withdrawals |
| Games | Betting history, games played, session duration | Responsible services & games |
| Technical | IP address, device type, browser, access logs | Security & fraud detection |
| Cookies | Platform preferences, login sessions, analytics data | User experience & performance |
We do not collect sensitive information such as biometric data, medical records, or credit card details directly. All payments are processed through secure Malaysian digital payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX — where your financial information is handled directly by those service providers and is not stored on vcity333's servers.
The information we collect is used solely for the following purposes and will not be used beyond this scope without your consent:
Vcity333 does not use your data for automated profiling that makes decisions with legal or equivalent effects on you without human intervention.
Vcity333 does not sell, rent, or transfer your personal data to third parties for marketing purposes. Your data may be shared only in the following limited circumstances:
All third parties who receive your data from vcity333 are required to comply with this Privacy Policy and Malaysia's PDPA. They are not permitted to use your data for any purpose other than what is specified in their agreement with us.
Vcity333 employs a comprehensive combination of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:
While we take all reasonable measures to protect your data, no method of transmission or storage over the internet can be guaranteed to be 100% secure. That said, we are committed to responding promptly to any detected security incidents.
Vcity333 uses cookies and similar tracking technologies to enhance your experience on our platform. There are four types of cookies we use:
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform. For more information, please refer to your browser's documentation.
Vcity333 retains your personal data only for as long as necessary for the stated purposes, or as required by Malaysian law:
Once the retention period expires, your data will be securely deleted or anonymised in a manner that can no longer be linked back to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding the personal data we hold about you:
Request a copy of the personal data we hold about you
Correct data that is inaccurate or incomplete
Request deletion of your data when it is no longer required
Restrict the processing of your data under certain circumstances
Receive your data in a machine-readable format
Object to the processing of your data for specific purposes
To exercise any of the above rights, please contact our privacy team at privacy@vcity333.bet or via the in-platform live chat. We will process your request within 30 business days. Certain rights may be subject to legal obligations that prevent us from complying in full — in such cases, we will explain the reasons to you.
The vcity333 platform is restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected information from someone under 18, please contact us immediately at support@vcity333.bet.
Any account confirmed to belong to an individual under the age of 18 will be closed immediately, and all associated data will be deleted in accordance with established procedures.
The vcity333 platform may contain links to third-party websites or services (for example, game provider websites or payment partners). This Privacy Policy applies solely to the vcity333 platform. We are not responsible for the privacy practices or content of any such third-party websites or services.
We encourage you to read the privacy policy of any website or service you access via links on our platform. The presence of a link does not imply that vcity333 endorses or vouches for the privacy practices of that website.
Vcity333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. The date of the most recent update is stated at the top of this page.
For material or significant amendments, we will notify you via an in-platform notification or the email address you registered with, before the changes take effect. Continued use of the vcity333 platform following any amendment constitutes your acceptance of the updated policy.
We recommend reviewing this page periodically to stay informed about how we protect your privacy. This document is version 3.1, effective from January 2026.
If you have any questions, concerns, or complaints about how vcity333 handles your personal data, or if you wish to exercise your rights as a data subject, please contact us through the following channels:
All privacy and data enquiries are handled by our dedicated Data Protection Officer (DPO). We are committed to responding to all general enquiries within 5 business days, and data rights requests within 30 business days.
Now that you know how vcity333 protects your privacy, register today and enjoy over 1,000 games with complete peace of mind — your data is secure and in safe hands.